Complaints Policy

If something doesn't go the way you expected, we want to hear about it.

Last updated: October 10, 2026

How to raise a concern

Call 208-934-0622 or email contact@affordablehealthcareidaho.com. It helps to tell us your name and best contact, roughly when you spoke with us, what you expected and what happened, and what outcome you want. Please don't include medical details or account numbers. You'll never be penalized for complaining.

What happens next

1. We acknowledge it within two business days, from a person, not an automated reply.
2. We look into it, including our notes and the people involved.
3. We respond in writing within ten business days with what we found and what we'll do. If it needs longer, we'll say why and when.
4. We check back to confirm it's resolved.

If you're still not satisfied

Ask for the complaint to be escalated to Graham Kerswell, the founder, who will review it personally.

You can also contact outside agencies at any time; using this policy first isn't required:

• The Idaho Department of Insurance for concerns about insurance companies and agents
• The Idaho Attorney General's Consumer Protection Division

Concerns about a sharing program's or plan's decision should also be raised with that program.

Questions about this page?

Call 208-934-0622 or email contact@affordablehealthcareidaho.com and we'll get back to you.